| Sl. No. | Name of Service | Access – Where and When | Timeliness – Turnaround Time | Accuracy- Reliability, currency and validity of service provided | Citizens Requirement – Forms, documents, fees, etc. needed to avail the service | Operational Target |
| 1. | Verification of Life Insurance Claim Forms | Dzongkhag Revenue Office, Five days a week, during Office hours | 20 minutes | Maintain Sanction Register | 1.Dully filled death claim form endorsed by concerned Gup 2.Produce death certificate if person is died in hospital 3.Delete census record from the Dzongkhag | 90% |
| 2. | Verification of House Insurance Claim Forms | Dzongkhag Revenue Office, Five days a week, during Of- fice hours | 3 days | Joint verification report | 1. Written complain/claim report from victim, endorsed by concerned Gup | 90% |
| 3. | Assessment and Deposit of Revenue | -do- | 1 month | Receipt and Assessment report | 1.Receipt 2. Required documents | 80% |
| 4. | Receiving of Fees and Issuing of Receipts | Dzongkhag Revenue Office and Helpdesk/Service Center, Five days a week, during Office hours | 15 minutes | Cash Receipt | 1. Fees/Taxes/Service Charges 2. Relevant documents | 90% |
| 5. | Payment of Life Insurance Scheme | Dzongkhag Accounts Office, Five days a week, during Office hours | 2 days | Sanction order | Death Compensation form filled up and verified by the local Tshogpa, Gup, Dzongkhag Census and finally by Dzongdag | 90% |
