| Sl. No. | Name of Service | Access – Where and When | Timeliness – Turnaround Time | Accuracy- Reliability, currency and validity of service provided | Citizens Requirement – Forms, documents, fees, etc. needed to avail the service | Operational Target |
| 1. | House Construction Approval | Dzongkhag Engineering Office, Five days a week, during Office hours | 2 weeks | Letter of approval | -Copy of Lag Thram -Copy of CID card -Drawings -Site plan -Approval fee of Nu.3000 for urban | 80% |
| 2. | Attend Water Complaint | -do- | 1 day for Mi- nor works, 2 weeks for Major works | Record in Service log | -Written complaint letter -Verbal complaint over landline -Inform the office personally | 85% |
| 3. | Water Billing System Issues | -do- | 10 minutes | Installed water billing system/software | -Printed bills issued by municipal office, -A written note/letter for grievances, if any against the bill | 90% |
| 4. | Sewerage and Vacuum Tanker Service | Dzongkhag Engineering Office, Five days a week, during Office hours | Half day for minor works, 7 days for major works | Record in Service log and cash receipts for service charges | -Application letter -Fees-Nu.1500/tanker -Approach the office personally | 80% |
| 5. | New Water Connection | -do- | Half a day | Approval letter and receipt of fees | -Construction approval along with application letter -Fees -Nu.3000/water meter | 85% |
| 6. | Waste Collection Service | Designated Waste collection points and timings | 20 minutes | Record in service log and waste collected | -Households to bring their waste to collection point -Fees- Nu. 5/water meter is clubbed with the water bill | 80% |
| 7. | Street Lighting | Dzongkhag Engineering Office, Five days a week, during Office hours | 1 day | Service record and log | -Complaint letter -Verbal complaint through landline/mobile | 90% |
| 8. | Occupancy Certificate | Dzongkhag Engineering Office, Five days a week, during Office hours | Half day | Certificate or Letter of approval | - Letter of application | 90% |